Shipping Policy

1. Order Processing:

• Orders are typically processed within [#] business days, excluding weekends and holidays.

• Please note that during periods of high demand, such as sales events, processing times may vary.

 

2. Shipping Costs and Methods:

• Shipping costs are determined based on the destination and the weight of your order.

• We provide a variety of domestic and international shipping options, which will be available for selection at checkout.

 

3. Package Returns and Order Modifications:

• We are not responsible for orders lost due to incorrect address entry at checkout. Refunds or replacements for such orders are not provided.

• For order modifications, including changes to the shipping address, item size, color, or style, please email us promptly at hello@iconicmood.com with  "HELP ME PLEASE" as the subject. We will endeavor to accommodate your request but cannot guarantee changes.

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4. Damaged Items:

• If your item arrives damaged, please email us at hello@iconicmood.com with "Damaged" in the subject line, including pictures of the item. Our team will respond during business hours.

• Claims for damaged items must be made within 7 days of receipt.

 

5. Order Cancellation, Incorrect or Missing Items:

• Should you receive an incorrect or missing item, email us at hello@iconicmood.com with "Wrong item or Missing item" in the subject line, including photographs of what you received. Our team will provide assistance promptly.

• Orders cannot be canceled more than 2 hours after placement. Beyond this window, please refer to our exchange process. Note that we cannot always guarantee cancellation due to rapid order processing.

 

6. Restocks:

• Keep informed about our latest restocks by signing up for product notifications on our website or subscribe for updates or following us on Instagram [@Iconicmoodofficial].

 

7. International Shipping:

• International customers are responsible for all customs, duties, taxes, and additional fees incurred.

• Shipping duration varies depending on location and customs clearance processes.

 

 

We are  not liable for delays in shipping due to weather, international customs issues, or any other circumstances beyond our control. For further assistance, please contact our customer service team at hello@iconicmood.com.